Zivaro Achieves Webex Contact Center Authorization
by Zivaro, on Mar 5, 2020 3:02:40 PM
Zivaro demonstrates its Cisco Webex Contact Center expertise with recent authorized partner designation
Denver, CO - Zivaro, Inc, Brilliant IT, the leading provider of Cisco Unified Communications and Collaboration services and solutions, recently achieved its Cisco Webex Contact Center Authorization. The Authorization shows that Zivaro has met the requirements and necessary criteria to earn the designation of Cisco Webex Contact Center Authorization Partner in the United States. Zivaro’s customers can now choose between Cisco’s on-premise and cloud-based Unified Communication and Collaboration systems, and benefit from in-depth expertise on the industry’s most advanced cloud offering.
Zivaro has met the rigorous Cisco certified personnel levels required for a Cisco Webex Contact Center Authorization Partner. The Authorization ensures that Zivaro’s sales and support organizations are better prepared to sell, design, install and support the Authorization program-specific technology and products.
Cloud-based Unified Communications (UC) allows contact centers to scale operations quickly and offer an attractive cost-model. Cisco’s Webex Contact Center is a best-in-class solution with advanced analytics capabilities - invaluable for contact center supervisors and managers who need more in-depth insight into performance.
Zivaro President Glenn Smith says, “We are honored to receive the Cisco Webex Contact Center Authorization, as it allows our contact center customers to maximize their business outcomes with improved conversions, customer satisfaction scores, and client revenues.”
The Cisco Webex Contact Center solution helps to reduce call abandon rates with a global queue that routes calls based on real-time call volume data, resource availability, and other variables. Also, the contact center solution from Cisco improves performance visibility across sites by centrally monitoring the operational and business performance of agents, locations, teams, systems, and outsourcers in real-time. The solution also provides a consistent and personalized customer experience globally, by centrally queuing voice and email, and ensures that the same routing rules are applied across the entire contact center. Administrative overhead is drastically reduced by managing contact center operations, resources, and interactions from a cloud-based central command center.
“This is an outstanding accomplishment for Zivaro INC and demonstrates your desire to develop expertise in this market. Zivaro INC and the Cisco account management team will continue working together to develop and enhance our mutual capabilities to support Zivaro INC and your customers.” - Cisco
Brilliant IT - Zivaro Inc. We seek to serve those charged with serving others. We relentlessly work to enable our regulated market customers to maximize focus on their outcomes. We design and deliver secure, scalable, and cost-effective solutions through our expertise in IT infrastructure coupled with our flexible service delivery models.